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By
: Heng Sopheap (National Institute of Management), Picture
by : Sem Vannjohn.
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The front office at the New
York Hotel in Phnom Penh
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TOURIST
ACCOMMODATION
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Please note that due
to 2003 being Visit Cambodia Year, each Phrase of
the Month will be focused on the tourism sector.
This is part of a nationwide preparation to welcome
in excess of one million visitors to the kingdom
in 2003.
Accommodation creates temporary living quarters
for guests. This is achieved through a variety of
sources, including bed and breakfasts, condominiums,
time-shares, conference centres, hotels, motels,
recreational vehicle parks and campgrounds. Lodging
properties and their origins, they provide the bulk
of overnight accommodation, can be traced to the
time of the Bible. At this time they were more basic
and in a famous example not available at all. It
has only been with the rapid growth of tourism,
after the improvements in travel both railways and
aeroplanes, that accommodation has developed into
a significant segment of the |
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tourism
industry. This growth in the amount of lodging facilities
has meant there has been a proportionate growth
in the classification systems used to differentiate
between them. These are often used for reporting
and comparison purposes. These classification schemes
show that lodging facilities come in many sizes
and types and that therefore they require differing
levels of staff and managerial expertise to operate
successfully. There exist some basic functions that
must be performed across the board, regardless of
classification, these include, administration, front
office, housekeeping and maintenance.
The necessary staffing requirements of properties
change as they grow in size and complexity. Additional
line functions such as food and beverage and support
staff functions including accounting, engineering,
human resource management, security and purchasing
will be added as and when needed. Since some of
the terminology concerning lodging and accommodation
facilities is often loosely, if not incorrectly
used, it is important to seek clarification when
talking to guests or other individuals in these
establishments.
Providing accommodation to the traveling public
requires training, dedication to detail and a strong
desire to welcome and serve each guest. To meet
and serve the diverse needs of travelers, a wide
variety of accommodation has been developed. Although
much of our attention has been devoted to lodging
properties, other specialized forms of accommodation,
such as campgrounds and recreational vehicle parks,
can significantly increase the amount of guests
who can be served from any one location.
The statement: "Come in, please be my guest
is more than just words. It is both an invitation
and a statement of dedication to provide hospitality
to the weary traveler. It is more than likely that
if you are staff in such places that you will be
the first impression the tourist has of Cambodia.
Thus it is important to remember this when dealing
with the aspects of tourist accommodation.
Anyone can make a hotel, but to do it well takes
skill. |
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Suite
B8, Regency Square, InterContinental Hotel, 294 Mao Tse Toung
Boulevard,
Phnom Penh, Kingdom of Cambodia.
Tel: (855) 23 213 133 Fax: (855) 23 213 033
E-mail:
editor@leisurecambodia.com |
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